Since items sold in the Art Deli marketplace are custom printed or hand painted, processing time applies to any order. All orders are processed within 2 to 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
However, processing time can take up to 7 business days or more depending on demand and print capacity, or complexity of the artwork for paintings. Processing time may vary and is noted at the checkout at the time of purchase. Once an order is ready to ship, ship time varies by the shipping method and where the customer is located.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer Ksh. 200 flat rate shipping for orders within the Nairobi region.
Free shipping: For qualifying orders over Ksh. 10,000, free shipping is available for Kenyan based customers.
| Shipping option | Estimated delivery time | Price |
| Option 1 | X to X business days | $X |
| Option 2 | X to X business days | $X |
| Option 3 | X to X business days | $X |
Local delivery
Free local delivery is available for orders over Ksh. 10,000 within Kenya. For orders under Ksh. 10,000 we charge Ksh. 200 for orders within Nairobi, and calculated rates for other regions.
Deliveries are made from 8.00 am to 5.00 pm on Monday to Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at Hazina Towers in CBD Nairobi. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8.00 am to 5.00 pm on Monday to Saturday. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: [list of countries].
- USA
- UK
- China
- Tanzania
- Uganda
- Ethiopia
- Somalia
- South Sudan
- Rwanda
- Burundi
At this time, we do not ship to [list of countries].
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping option | Estimated delivery time | Price |
| Option 1 | X to X business days | $X |
| Option 2 | X to X business days | $X |
| Option 3 | X to X business days | $X |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Artdelihub.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [support@artdelihub.com] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We want to be sure you’re satisfied with your order, which was custom made especially for you. If your order is wrong, you’re not happy with the prints, or it isn’t what you expected for any reason, the Art Deli Customer Support team will gladly replace or exchange any items from your order within 30 days after delivery free of charge. if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Simply reply to your order confirmation email or give us a shout at (customer support email address). Be sure to include pictures of your product, along with your feedback. For further reference, please check our privacy policy page.